Refunds
Refund Policy
Last updated: October 8, 2026
The only product sold on Founder Runway is the Premium Pass: a one-time payment, with no subscription and no automatic renewal. Polar Software, Inc. takes the payment and is the Merchant of Record for the sale, so refund requests go to it.
1. Refund window
You can request a refund within 14 days of purchase, without giving a reason.
Once approved, the payment is returned to the method you used. How long your bank takes to post it is outside our control.
2. How to request one
- Use the link in the purchase email Polar Software, Inc. sent you.
- Or write to privacy@founderunway.com and we will pass the request on to Polar Software, Inc..
- Either way, include the email address you used at checkout.
3. What happens after a refund
The Premium Pass is removed from your account and the paid sections lock again.
Your run history, scores, badges and profile are NOT deleted. Only visibility returns to the free limit; if you buy the pass again, the same records open back up unchanged.
4. Seller and tax
Polar Software, Inc. is the name that appears on your card statement. Any applicable sales tax or VAT is added at checkout and is collected and remitted by Polar Software, Inc., which also issues the invoice.
For questions about payments, refunds or invoices, write to privacy@founderunway.com.